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Frequently Asked Questions

How do I request an invite?

Go to the Request an Invite page and submit the form.

How long is the free trial?

You have 14 days to decide if Polyurb is right for you.

Do I need to provide a credit card to sign up for the free trial?

No, the free trial is entirely free.

Is there a setup fee?

No, none of our plans have a setup fee.

Can I get help setting up my site?

We can connect you with a service provider to help set up your site, or provide custom design and development services. These services are not part of Polyurb and are charged separately from your monthly or annual plan.

How long are your contracts?

Our plans are paid monthly or annually.

Is there a discount for yearly service?

Yes, we offer a discount for long-term commitments. View our Pricing page for more information.

Can I switch plans?

Yes, you can switch plans at any time. When you upgrade or downgrade your plan, you will receive a pro-rated charge or refund depending on the difference in cost between plans.

How do I cancel service and can I cancel at any time?

You can cancel your service at any time by contacting us through the Customer Care page.

Do I need to buy web hosting?

No, all Polyurb plans include fully-managed cloud hosting to keep your website available all the time, and loading quickly.

What is meant by unlimited?

Our plans do not limit resources for normal usage that falls within our Acceptable Use Policy. View our Acceptable Use Policy.

Can I use my own domain name?

Yes! We also provide a free SSL certificate for any domain names you use with Polyurb.

Do you offer email accounts?

Not at this time, however we offer easy SMTP integration with most email providers and SMTP services such as Mailgun and Sendgrid.

Do you sell domains?

Not at this time, however every site you make on Polyurb comes with a free Polyurb domain formatted like this: example.polyurb.com. You’re also free to use any domain name you purchase from any other service with Polyurb.

How do I accept payments with an online store?

You can integrate your site with Stripe, Square, or PayPal payment gateways, or accept checks or cash on delivery from your customers.

Are there any transaction fees?

We do not charge any transaction fees. Your transaction fees will be determined by the payment gateway(s) you choose to integrate.

Can I use a third party payment processor with Polyurb?

Yes, you can choose from Stripe, Square, and PayPal.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover including most credit, debit, prepaid, corporate, and rewards cards bearing those logos.